fr55 Privacy Policy

01 Who We Are

fr55 operates the online gaming platform at fr55.org. When this Privacy Policy refers to "fr55", "we", "us", or "our", it means the fr55 platform and the entity responsible for operating it.

fr55 is the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how your data is handled, you can reach us at [email protected].

02 Data We Collect

fr55 collects personal data in several categories depending on how you interact with the platform. We only collect what is genuinely necessary for the purposes described in this policy.

• Identity data: your full legal name, date of birth, and government-issued identification details required for age and identity verification.
• Contact data: your email address and phone number, used to communicate with you about your account and to send security alerts.
• Financial data: payment method information and transaction records related to deposits and withdrawals on fr55.
• Gaming activity data: records of bets placed, games played, session durations, and win/loss history across all fr55 games including Mines Grand, Mahjong Ways 2, Rave Party Fever, Diamond Tycoon, and Double Exposure Blackjack.
• Technical data: IP address, device type, browser version, and operating system collected automatically when you access fr55.
• Usage data: information about how you navigate and use the fr55 platform, including pages visited and features accessed.
• Communications data: the content of any messages you send to fr55 support, including emails and support tickets.

03 How We Collect Your Data

fr55 collects personal data through the following means:

• Direct interactions: when you register an account, make a deposit or withdrawal, contact support, or update your account settings, you provide data directly to fr55.
• Automated technologies: when you visit fr55.org, we automatically collect technical and usage data through cookies, server logs, and similar technologies. See Section 9 for more on cookies.
• Third-party verification services: when we are required to verify your identity or age, we may receive data from third-party identity verification providers. This data is used solely for verification purposes.
• Payment processors: when you make a deposit or withdrawal, our payment processing partners share transaction confirmation data with fr55 to update your account balance and maintain accurate financial records.

fr55 does not purchase personal data from data brokers or any other third-party data sources. All data we hold about you comes from your direct interactions with the platform or from the service providers listed above.

04 How We Use Your Data

fr55 uses your personal data for the following purposes:

• To create and manage your fr55 account.
• To verify your age and identity as required by our operating obligations.
• To process deposits and withdrawals and maintain accurate financial records.
• To provide access to all fr55 games and platform features.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To respond to your support requests and resolve disputes.
• To send you important account-related communications such as security alerts, policy updates, and transaction confirmations.
• To improve the fr55 platform based on how users interact with it.
• To comply with applicable legal and regulatory obligations.

05 Legal Basis for Processing

fr55 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: processing that is necessary to provide you with the fr55 service you have signed up for, including account management, payment processing, and game access.
• Legal obligation: processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: processing carried out for fr55's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: where we rely on your consent for a specific processing activity — such as sending optional promotional communications — you may withdraw that consent at any time by contacting us at [email protected].

06 Sharing Your Data

fr55 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: to facilitate deposits and withdrawals. These providers are contractually required to handle your data securely and only for payment processing purposes.
• Identity verification providers: to verify your age and identity as required. These providers operate under strict data protection obligations.
• Regulatory and law enforcement authorities: where we are legally required to disclose information, for example in response to a court order or a request from a financial intelligence unit.
• Fraud prevention services: to detect and prevent fraudulent activity on the platform. Data shared for this purpose is limited to what is necessary for the fraud check.
• IT and platform service providers: companies that provide infrastructure, hosting, or technical services to fr55. These providers act as data processors under our instruction and are bound by data processing agreements.

All third parties with whom fr55 shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. fr55 does not permit third-party service providers to use your data for their own marketing purposes.

07 Data Retention

fr55 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The specific retention periods depend on the type of data:

• Account and identity data: retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping obligations.
• Financial transaction records: retained for a minimum of five years from the date of the transaction, as required for financial compliance purposes.
• Gaming activity data: retained for the duration of your account and for a reasonable period after closure for dispute resolution and responsible gaming monitoring purposes.
• Support communications: retained for up to three years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and usage data: typically retained for up to 12 months, after which it is aggregated or deleted.

When personal data is no longer required, fr55 will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for analytical purposes.

08 Data Security

fr55 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest.
• Strict access controls ensuring that only authorised fr55 personnel can access personal data, and only to the extent necessary for their role.
• Regular security reviews and vulnerability assessments of the fr55 platform.
• Incident response procedures to detect, report, and address any data security incidents promptly.

While fr55 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and do not share your login credentials with anyone.

09 Cookies

fr55 uses cookies and similar tracking technologies on fr55.org. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how users interact with the site.

fr55 uses the following types of cookies:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: used to understand how users navigate fr55.org, which pages are most visited, and where users encounter issues. This data is aggregated and does not identify individual users.
• Security cookies: used to detect and prevent fraudulent activity and to protect the integrity of the fr55 platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of fr55.org. fr55 does not use cookies to serve third-party advertising.

10 Your Rights

You have the following rights in relation to your personal data held by fr55. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe.

• Right of access: you can request a copy of the personal data fr55 holds about you.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: in certain circumstances, you can ask fr55 to delete your personal data. Note that we may be required to retain some data for legal compliance reasons even after an erasure request.
• Right to restrict processing: you can ask fr55 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: where processing is based on your consent or a contract, you can request a copy of your data in a structured, machine-readable format.
• Right to object: you can object to processing based on legitimate interests. We will stop that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11 Children's Privacy

fr55 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the fr55 platform.

If fr55 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on fr55, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Policy

fr55 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes — particularly those that affect how we use your personal data or your rights — we will notify registered fr55 users by email at the address associated with their account. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Continued use of the fr55 platform after a policy update constitutes your acknowledgement of the revised policy. If you do not agree with the updated policy, you should stop using fr55 and contact us to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the fr55 team:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• FAQ: fr55.org/faq
• Terms and Conditions: fr55.org/terms-conditions

We aim to respond to all privacy-related enquiries within 48 hours. For data rights requests, we will acknowledge receipt promptly and provide a full response within 30 days. If a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days — we will let you know if this is the case.